Courierly Privacy Policy
Last updated: August 9, 2026
What we collect
When you sign up for Courierly, we collect:
- Your mobile phone number
- Your email address (used for account communication and the two-way reply relay described below)
- Your subscription status (active/canceled)
- If you add additional recipient numbers to your account: each additional phone number, and its verification status
We do not collect, read, or store the content of your email, calendar, or any other source your automations pull from. We also do not store the content of the messages we deliver to you, or the content of any replies you send back — this content passes through our system and is discarded immediately after delivery or relay. We only retain delivery metadata (timestamp and success/failure status) for support purposes.
How we use your information
Your phone number(s) are used solely to:
- Verify your identity, and the identity of anyone receiving messages on an added number, via a one-time passcode (OTP) at signup or when adding a number
- Deliver SMS notifications from automations you've configured to use Courierly
Your email address is used to:
- Communicate with you about your account
- Relay the content of any SMS reply you send back to us, so it reaches your own connected automation (see "Two-way messaging" below)
We do not use your information for advertising, and we do not sell or share your data with third parties for marketing purposes. We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes.
Message frequency and rates
Message frequency varies based on your automation settings and the number of additional phone numbers on your account, typically 1 message per day per active number. Message and data rates may apply, based on your mobile carrier plan.
Additional phone numbers
Courierly allows an account holder to add additional numbers to receive the same messages as the primary number. Each additional number must independently verify via OTP before it will receive any messages — we require this because consent to receive messages must come from the person receiving them, not from the account holder on their behalf. An account holder may not add a number belonging to someone who has not personally completed this verification.
Two-way messaging (SMS replies)
If you reply to a message from Courierly, we relay the content of your reply, unmodified, to the email address on your account. We do not read, interpret, act on, or store the content of your reply — we function only as a pass-through between your phone and your inbox. What happens with that reply after it reaches your inbox depends entirely on your own automation setup, which Courierly does not control or have access to.
Third-party services
We use the following services to operate Courierly:
- Twilio — sends SMS messages and handles phone number verification (OTP) on our behalf
- Resend — delivers account-related and reply-relay emails on our behalf
- Cloudflare — hosts our infrastructure and stores your account information
- Stripe — processes payments; we never see or store your payment card details directly
These providers process data as necessary to deliver the service and are bound by their own privacy and security commitments.
Data retention
- Account information (phone number(s), email, subscription status) is retained while your account is active.
- If you close your account, we delete your account information within 30 days.
- Message content — outbound or reply — is never retained, as described above.
Your choices
- Opt out at any time by replying STOP to any message, from any number on your account. This immediately stops further messages to that number.
- Remove an additional number at any time from your account settings.
- Request account deletion by contacting us at hello@courierly.co.
Changes to this policy
We may update this policy from time to time. Material changes will be communicated to active subscribers.
Contact
Questions about this policy: hello@courierly.co